Permian Basin Highway Emergency Response Operator Program
Program is set to begin Summer 2025.
Call 877-699-HERO to request HERO assistance.
Safety is TxDOT's top priority. TxDOT is now providing free roadside assistance and patrol service for motorists in the Permian Basin area.
What is the HERO Program?
TxDOT operates a free Highway Emergency Response Operator (HERO) patrol service program to clear minor crashes from area roadways and assist motorists in need.
What services do HEROs provide?
HEROs help clear roadways and restore normal traffic flow due to an incident.
- Relocate disabled vehicles to safety
- Remove minor crashes from the roadway
- Provide traffic and lane control at crash scenes
- Remove debris from travel lanes
- Assist first responders at crash scenes
HEROs also assist stranded motorists.
- Change flat tires
- Give air to low tires
- Add gasoline and water
- Perform minor vehicle repairs
- Jump-start batteries
- Provide drinking water and cell phone services to stranded motorists
- Fuel and water for overheated vehicles
What routes do the HEROs patrol?
IH 20 from Penwell to Martin County Line
SH 191 from LP 338 to LP 250
How is the HERO Program funded?
The HERO program is funded through the collaboration of TxDOT, Permian Strategic Partnership and Midland County.
When do HEROs patrol routes?
HERO service operates 12 hours a day, seven days a week.
- Daily from 6 a.m. to 6 p.m.
How can I request HERO assistance?
Call 877-699-HERO to request assistance or to report a traffic problem.
Why did TxDOT implement the HERO program?
The goal of the HERO program is to improve safety and keep traffic flowing along highways in Permian Basin area. Nationally, approximately 20 percent of all traffic incidents are secondary incidents. By removing stranded motorists from the roadway and providing motorists warning of stopped vehicles ahead, we can greatly reduce the number of these crashes.
How can I provide feedback on a recent HERO experience?
Your feedback is critical to the success of the HERO program. You can provide feedback on the comment card given to you by your HERO operator or by filling out our short survey.
